In-stock items, ordered on Monday through Friday, usually leave our studio on the next business day. Orders placed during weekends will be processed on the following Monday (or Tuesday if holiday falls on Monday). You will receive an email with a tracking number when your item has been shipped.
All pieces are handmade to order in Los Angeles. Please check our product page for the item you wish to purchase for specific order fulfillment timelines. Lead time is the time we need for production only and does not include shipping time. If you need something delivered by a certain date, please contact us to see whether this is possible. We always do our absolute best to make this possible for our customers.
The Studio of Natasha Wheat provides free repairs on jewelry for six months from the date of purchase. This applies to all manufacturing defects. This does not apply to ceramic items, which are not repairable once damaged.
To request a jewelry repair, please contact our studio before returning the item. Once a repair is authorized, further instructions will be emailed to you. Repair costs and times may vary for damages caused by an accident or fault of the wearer. Repairs without prior authorization may be declined, and we are not responsible for any lost parts. Ring resizing is not included in the repair service. The customer must cover their own shipping charges to us if they are unable to drop off the item at our studio.
Ring resizing is available with a $20 fee and a shipping cost, but only for a ring which was purchased directly from our studio within the last 90 days. Please note that this service is dependent on the ring’s design and how big or small it can become. Additionally, some of our rings are not resizable because of their unique design and the materials they are made from. Please contact the studio before sending us any rings for resizing. There is a seven day turnaround on resizing.
Once your order has been submitted, any modifications or cancellations must be made in writing, prior to the processing of that order, which is usually within 24 hours. No modifications/cancellations are allowed once an order has been processed.
All orders will be shipped by USPS, UPS or FedEx with the requirement of your signature unless otherwise requested. All packages will be fully insured unless otherwise stated on the product page. We offer free shipping by UPS or FedEx (shipping to continental US only). It takes up to 7 days depending on your location, so please do plan ahead. If you would like to receive your package by a certain date, please choose an appropriate shipping option with an additional fee at the checkout. We do not ship to P.O. Box numbers.
Please note that the delivery times you choose at checkout are only estimates and the actual delivery date is dependent on the carrier, and may vary accordingly. The Studio of Natasha Wheat is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us.
We ship internationally via FedEx International or USPS. A shipping charge of $80.00 ($50.00 for Canada) will be added to the price of our products. It usually takes 3 to 10 days depending on the destination. Additional time might be necessary for custom clearance so please do plan ahead. All packages will be fully insured. Additional imports, customs, and sales taxes may be added in accordance with your country's specific requirements. The studio of Natasha Wheat is not associated with these fees. All additional fees are to be paid by the customer at the time of delivery. You will be responsible for any customs duties or clearances for all shipments.
We currently accept Visa, MasterCard, Discover, American Express and JCB.
Upon checkout, sales tax will be applied to all orders shipped to locations within the state of California.
The security of your personal information is exceptionally important to us. Your order will be processed via a secure server and the personal information you submit to us will be completely protected.